Full Day: 9.30am - 4.00pm

£135 + VAT per person

Communicating with our customers is a very important part of the sales process, more and more we need to look at our cost base and it is still one of the most cost effective methods of making a sale, especially considering the rising costs of travel. This seminar walks you through how to make the most of EVERY CALL whether the calls are inbound or outbound…

• Upselling & cross selling, getting customers to buy more, the effective tools to get this right
• Call planning, how to get the most from every call
• Call handling, tried and tested techniques everyone who uses the phone as a part of the role should know and implement to get the best results everytime
• Complaints how to turn them around to your advantage
• The mistakes most make and how to avoid them
• How to think like the customer
• Set SMART Objectives
• Setting you apart from your competitors
• Overcoming objections easily and confidently
• Consultative selling
• Following up
• Analysing your call positively

Who should attend?

Anyone who wants to improve their performance on the phone

Seminar dates

> Call for dates